City of Poway

How do I purchase tickets?
You can purchase and print tickets online 24 hours a day at at any location with an internet-capable computer and printer. Tickets purchased online are subject to a $5 internet convenience fee per ticket. Purchases made at our Box Office or over the phone (858-748-0505) are subject to a $3 per ticket service fee.  Box Office hours are: Friday from 12:00 p.m. to 5:00 p.m., Saturday from 10:00 a.m. to 3:00 p.m., one hour prior to scheduled event, and up to one hour after scheduled event. The Box Office is closed Sunday through Thursday, and major holidays.

Which credit cards can I use to purchase tickets?
We accept all major credits cards: Mastercard, Visa, American Express, and Discover.

How can I replace my lost or stolen tickets?
The Poway Center for the Performing Arts Box Office can reprint tickets as long as the ticket(s) were purchased directly from us (whether by phone or online). The original tickets will then become invalid. If you purchased your tickets online and selected to print eTickets, an email was sent to you with a "pdf" attachment of your tickets, and you can reprint your tickets. Tickets purchased through a third party cannot be traced; therefore, we are unable to offer refunds or reprint tickets.

How can I find out when tickets will go on sale for a particular show?
Call the Poway Center for the Performing Arts Box Office at (858) 748-0505 during regular Box Office hours, or visit our website. Information is posted as soon as it is announced by the presenting group.

Must I purchase a ticket for my child?
The Poway Center for the Performing Arts is committed to providing quality cultural experiences for audience members of all ages. Regardless of age, everyone must have a ticket, including infants and children.

What is the policy on ticket refunds?
Ticket refunds are not available.

What is the policy on exchanging tickets?
Exchange policy depends on the policy of the presenting group. Tickets may not be exchanged between different presenting groups.

Where and when can I pick up my Will Call tickets?
After an order is placed, tickets can be picked up at the Poway Center for the Performing Arts Box Office, during regular Box Office hours and one hour prior to scheduled event. Early pick-up is recommended to avoid pre-show lines. Please present ID when picking up tickets.

How do the scanned tickets work?
All tickets, including tickets printed at home, will be scanned when you enter the building. Each ticket has a unique barcode that can only be scanned once. 

Last updated: 3/18/2014 2:51:15 PM