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1. What are the Box Office Hours?

The Box Office is open Fridays and Saturdays 1pm-6pm. 

You may come to the Box Office window located outside the main lobby doors. Our address is 15498 Espola Rd Poway CA. 

Or you may call the Box Office at (858)748-0505

Any emails or voicemails, for the Box Office, will be answered at this time. Any voicemail or email concerning the Box Office, that is sent to any other area of the Poway Center of the Performing Arts, will be forwarded to the Box Office and will be handled by the Box Office Associates during Box Office Hours

2. Where are my E-tickets?

If you purchased an e-ticket you should receive a confirmation email as well as an email with an attachment. If you do not receive an email, search your emails for TicketSearch. The email with your tickets should come from TicketSearch with a subject line that includes Poway Center for the Performing Arts. Also, be sure to check your spam folder. 

If your tickets are not in either location, you can ask for them to be resent or printed and placed in will call. Please call the Box Office during Box Office Hours of Fridays and Saturdays 1pm-6pm at (858)748-0505, or email us at boxoffice@poway.org

3. What if I am unable to purchase tickets online?

If you are having trouble purchasing tickets from our website, you can get assistance from our Box Office staff during Box Office hours. Only our Box Office staff can sell tickets and only during Box Office hours when they are onsite. Any emails or voicemails left for other staff will be forwarded to the Box Office staff and they will reply during Box Office hours. 

Box Office Hours

Friday & Saturday 1:00PM-6:00PM

(858)748-0505

4. How do I purchase tickets?

You can purchase and print tickets online 24 hours a day at www.powaycenter.com at any location with an internet-capable computer and printer. Box Office hours are Friday and Saturday from 1:00PM-6:00PM, one hour prior to scheduled event, and half an hour after scheduled event curtain time. The Box Office is closed Sunday through Thursday, and major holidays.

Steps to Buy Tickets Online

The best browsers to use with the ticketing software are Chrome or Edge. 

• On our website homepage you may arrow through the carousel until you find the show you’d like. Then click on the “Read on…” Or you may click on the “Buy Tickets” button on the top left of the homepage and scroll down to find the show

*Poway OnStage shows will take you to their website before rerouting you to our ticketing page. All other shows go straight to the ticketing page.

• Pick the show date or time if needed. Or scroll down until you see the seat map. Choose a seat then choose the ticket type (Adult, Military, Senior, Student, Youth) 
• If you want more than one ticket, repeat the process, and chose your next seat and then ticket type.
• Once your seat/s are picked, scroll down, and click on the “Add to Cart” button on the bottom right side.
• Your Cart should pop up, click on “Go to Checkout”
• You will now see a pop up telling you about our no refunds or exchanges policy, you have to click “OK” to move on.
• At this point if you have an account and password, you will login. If not, you will choose “register now”. We need your information in the system to charge your card, send your e-ticket and in the event of any issues. Having an account gives us many different options for finding your ticket if you happen to misplace it.
• You can now choose e-ticket or will call. E-ticket will come in an email from TicketSearch, will call will be printed by the box office and placed in our will call area. You can pick up your will call tickets an hour before the show or any time the Box Office is open (Fridays and Saturdays 1PM-6PM)
• Next, click in the box “I confirm that I have read the Terms & Conditions.”
• Now click on “Make Credit Card Payment”
• Click in the card number field. Once you enter your card number it should automatically move you to expiration date and card code.
• Click Confirm

*If you are unable to purchase a ticket online and need help, please call the Box Office on Friday or Saturday from 1pm-6pm at 858-748-0505. 

**No other staff member at the PCPA can help you purchase tickets. You can ONLY purchase tickets online or through the Box Office during the Box Office Hours listed above.

Thank you

5. Which credit cards can I use to purchase tickets?

We accept all major credits cards: Mastercard, Visa, American Express, and Discover.

6. How can I replace my lost or stolen tickets?

The Poway Center for the Performing Arts Box Office can reprint tickets as long as the ticket or tickets were purchased directly from us (whether by phone or online). The original tickets will then become invalid. If you purchased your tickets online and selected to print eTickets, an email was sent to you from TicketSearch with an attachment of your tickets, and you can reprint your tickets. If the tickets are on your phone, you can open the email and show the QR code at the door. Tickets purchased through a 3rd party cannot be traced; therefore, we are unable to offer reprints.

7. How can I find out when tickets will go on sale for a particular show?

Call the Poway Center for the Performing Arts Box Office at 858-748-0505 during regular Box Office hours, or visit our website. Information is posted as soon as it is announced by the presenting group.

8. Must I purchase a ticket for my child?

The Poway Center for the Performing Arts is committed to providing quality cultural experiences for audience members of all ages. Depending on the client presenting the performance you may be allowed to have infants under 1 year sitting on a lap. Anyone 1 year and older must have a ticket as they will need to have a physical seat.

9. What is the policy on ticket refunds?

Ticket refunds and exchanges are not available. The PCPA is a venue only, all shows and revenue are the property of the clients we serve.

10. What is the policy on exchanging tickets?

No exchanges or refunds for any ticket purchased at our facility. 

11. Where and when can I pick up my Will Call tickets?

After an order is placed, tickets can be picked up at the Poway Center for the Performing Arts Box Office, during regular Box Office hours and one hour prior to scheduled event. Early pick-up is recommended to avoid pre-show lines. Please present ID when picking up tickets.

12. How do the scanned tickets work?

All tickets, including tickets printed at home, will be scanned when you enter the building. Each ticket has a unique QR code that can only be scanned once.