FAQs • Poway Center, CA • CivicEngage

Do I need to go through training again once the season ends?: Yes, every Usher attends an introductory training. Annually or as needed, we also host re-certification classes to remind our volunteers of important operational information and safety procedures. The re-certification is typically scheduled in late-August.

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Volunteer

1. How old do I have to be to volunteer and what is the commitment?: Every usher must be at least 15 ½ years of age. We encourage high school students to participate and if you are under the age of 18 years old, it’s as simple as obtaining written parental consent.

You must be able to commit to 1 year of service. As an Usher, you are required to volunteer for one performance per month and/or complete a total of twelve performances within a season. The season runs from September to June.

2. How do I get started on becoming a volunteer?: It’s simple! Apply to become a volunteer by completing the application in its entirety. The Front of House Coordinator will contact you as soon as possible to conduct an orientation. Keep an eye on your email for an invitation to meet us for an intro to the theatre and the Volunteer Usher Program.
Volunteer Application Form

3. Is there a screening process?: All potential ushers, 18 years and older, will be fingerprinted to process a California Department of Justice criminal background check. Once we are notified that this is complete, we will schedule you for training.

4. I cannot walk up stairs or carry heavy objects, can I still volunteer?: Ushers with disabilities or limitations should contact the Front of House Coordinator to discuss their abilities. We do our best to accommodate your interest in volunteering, however, please note that Ushers must be able to move and react quickly for the safety of our patrons.

5. What benefits are there to ushering?: Aside from meeting thousands of theatergoers and the other friendly members of our staff and volunteer team, it’s a rewarding opportunity to make a difference in the community, create connections, and help us celebrate the arts. We also host social opportunities, invite you to an annual Volunteer Appreciation Picnic, and provide snacks and beverages during your shifts.

6. Do I need to go through training again once the season ends?: Yes, every Usher attends an introductory training. Annually or as needed, we also host re-certification classes to remind our volunteers of important operational information and safety procedures. The re-certification is typically scheduled in late-August.