Ticket refunds and exchanges are not available. The PCPA is a venue only, all shows and revenue are the property of the clients we serve.
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The Box Office is open Fridays and Saturdays 1pm-6pm.
You may come to the Box Office window located outside the main lobby doors. Our address is 15498 Espola Rd Poway CA.
Or you may call the Box Office at (858)748-0505
Any emails or voicemails, for the Box Office, will be answered at this time. Any voicemail or email concerning the Box Office, that is sent to any other area of the Poway Center of the Performing Arts, will be forwarded to the Box Office and will be handled by the Box Office Associates during Box Office Hours
If you purchased an e-ticket you should receive a confirmation email as well as an email with an attachment. If you do not receive an email, search your emails for TicketSearch. The email with your tickets should come from TicketSearch with a subject line that includes Poway Center for the Performing Arts. Also, be sure to check your spam folder.
If your tickets are not in either location, you can ask for them to be resent or printed and placed in will call. Please call the Box Office during Box Office Hours of Fridays and Saturdays 1pm-6pm at (858)748-0505, or email us at firstname.lastname@example.org
If you are having trouble purchasing tickets from our website, you can get assistance from our Box Office staff during Box Office hours. Only our Box Office staff can sell tickets and only during Box Office hours when they are onsite. Any emails or voicemails left for other staff will be forwarded to the Box Office staff and they will reply during Box Office hours.
Box Office Hours
Friday & Saturday 1:00PM-6:00PM
You can purchase and print tickets online 24 hours a day at www.powaycenter.com at any location with an internet-capable computer and printer. Box Office hours are Friday and Saturday from 1:00PM-6:00PM, one hour prior to scheduled event, and half an hour after scheduled event curtain time. The Box Office is closed Sunday through Thursday, and major holidays.
Steps to Buy Tickets Online
The best browsers to use with the ticketing software are Chrome or Edge.
*Poway OnStage shows will take you to their website before rerouting you to our ticketing page. All other shows go straight to the ticketing page.
*If you are unable to purchase a ticket online and need help, please call the Box Office on Friday or Saturday from 1pm-6pm at 858-748-0505.
**No other staff member at the PCPA can help you purchase tickets. You can ONLY purchase tickets online or through the Box Office during the Box Office Hours listed above.
The Poway Center for the Performing Arts Box Office can reprint tickets as long as the ticket or tickets were purchased directly from us (whether by phone or online). The original tickets will then become invalid. If you purchased your tickets online and selected to print eTickets, an email was sent to you from TicketSearch with an attachment of your tickets, and you can reprint your tickets. If the tickets are on your phone, you can open the email and show the QR code at the door. Tickets purchased through a 3rd party cannot be traced; therefore, we are unable to offer reprints.
The Poway Center for the Performing Arts is committed to providing quality cultural experiences for audience members of all ages. Depending on the client presenting the performance you may be allowed to have infants under 1 year sitting on a lap. Anyone 1 year and older must have a ticket as they will need to have a physical seat.
No exchanges or refunds for any ticket purchased at our facility.
All tickets, including tickets printed at home, will be scanned when you enter the building. Each ticket has a unique QR code that can only be scanned once.